Privacy notice.

Who is responsible

SAFE365 is operated by GOLDNBEE SIA, registration number 40103558050, at Jaunā Mežaparka iela 36-2, Rīga, LV-1014, Latvia. The operator is responsible for the personal data it processes through this store. The privacy contact is privacy@safe365.store. You can also address a privacy request to the company at its registered address. Seller & contact details.

Do not submit passwords, alarm codes, payment details or unnecessary information about other people.

Why we use your information

• To answer your request, prepare an equipment proposal and take steps you ask for before a contract. When applicable, this uses the contractual or pre-contractual basis.
• To perform an agreed order or service and comply with legal accounting, consumer-rights and product-safety duties. These obligations apply only when the corresponding activity exists.
• To secure the service, prevent repeated abusive submissions and handle disputes, subject to a documented legitimate-interest assessment and your applicable rights.
• For optional marketing or tracking only on an appropriate separate legal basis. A requested PDF or support conversation does not itself subscribe you to marketing. You can ask us to stop proposal follow-up.

The fields marked as required are needed for the stated request. Without them we may not be able to provide that function. An enquiry does not initiate automated credit scoring or a decision with legal effect. Configuration recommendations remain proposals for review.

Your rights and how to contact us

You may request access, correction, erasure, restriction and, where applicable, portability of your personal data. You may object to processing based on legitimate interests and to direct marketing. You can withdraw consent at any time without affecting processing that was lawful before withdrawal.

Use the privacy contact arrangements above and include the relevant request reference. We may need proportionate evidence to verify identity; do not send an identity document unless a justified secure process has been agreed. We normally respond within one month; any lawful extension is explained within that period.

You can complain to your competent data-protection authority. In Latvia this is the Data State Inspectorate (DVI). Some records must be retained to meet legal duties or defend a claim; we explain any applicable limitation rather than promise unconditional immediate erasure.

Recipients, transfers and retention

Our services use hosting, a private Supabase database, Lovable managed email and Resend for transactional email, Telegram for support communications and event notifications, and OpenAI for automated chat answers and translation. Staff and service providers receive the information needed for the relevant task; details of each flow are below.

Some providers may process information outside the EEA. Contact us for details of the providers, processing locations and applicable international-transfer safeguards for your request.

Retention periods for request flows are described below. Order, accounting and legal-claim records are retained for the applicable legal requirements and any unresolved claim. A review date does not mean that an active dispute record is automatically erased on that day.

Withdrawal notices

The online withdrawal form uses your name, confirmation email, contract identification and the goods or services you identify. A submitted notice is stored privately with its receipt time, reference, notice version and confirmation-email status. The service uses Resend to send an acknowledgement. No withdrawal reason or customer account is required.

Preparing or saving a notice does not submit it. Received records have a six-month review point; statutory retention and any open claim are assessed before deletion. This function is not a marketing subscription.

Your emailed equipment proposal

To email a basket, first confirm your address with the code we send. SAFE365 uses the address and selected equipment to deliver your requested basket as an email, with related expansion ideas. Our email service processes delivery; no PDF, order or marketing subscription is created.

The confirmed proposal includes products, configurations, room labels, quantities, prices and service preferences and is kept privately for six months. Unconfirmed requests and temporary delivery records are deleted after two days. Verification codes expire after 30 minutes. Your inbox copy remains; provider retention follows our email-service settings. Contact Support to request access, correction or deletion.

Business project enquiries

Submitting a business enquiry shares your company and contact details, broad site locations, project goals and preferences with SAFE365. We use them to assess the project and contact you. It does not initiate a credit check, approve funding or commit you to a lease. Detailed security plans, access credentials and financial documents are not requested in this form.

Unfinished entries remain on the page and are cleared on reload or close. A private cookie supports submission and duplicate prevention for up to 14 days. Received enquiries are stored privately, with a hashed anti-abuse identifier and a review date six months after receipt; ongoing projects may need separate retention terms. Our administrator receives a Telegram alert with only the reference, not your enquiry or contact details.

Contact SAFE365 through Support with your reference to request a correction, withdrawal or information about your data. Any later sharing with a finance provider is explained separately before it takes place.

Partner applications

Sending a partner application shares your professional contact details, service areas, experience and availability with SAFE365. We use them to assess a possible partnership, contact you about suitable work and prepare your partner profile. Applications are private; submitting one does not grant customer work or Ajax accreditation.

Unfinished entries remain in memory on the page and are cleared on reload or close. A private cookie supports secure submission and email confirmation for up to 14 days. Received applications are stored in our database with a hashed anti-abuse identifier, your privacy-notice version and a review date six months after receipt. At review, we assess whether there is an ongoing reason to retain the application; a later partnership has its own retention requirements.

When email confirmation is enabled, Resend processes the address to send a verification link. Partner news is optional and separate from application correspondence. Contact SAFE365 through Support with your application reference to request correction, withdrawal or information about your data.

Equipment and planning answers

Your kit and planning answers are saved in this browser so you can return to them. They do not automatically appear on another device. Anyone using this browser profile may be able to see saved choices; use the clear options when working on a shared device.

Contact details and files

Filling in the form does not send a request. If online sending is available, pressing Send request transfers your contact details, selected equipment, planning answers and selected files to SAFE365 for your enquiry. Wait for the received reference to confirm success. Attachments are stored privately, not as public image links. A text download does not include the attachment contents. Request records also include a hashed value used to limit repeated submissions.

Contact details are kept for this visit. Save them on this device only if you choose to, and clear the saved draft when you no longer need it. Received references are saved in this browser so you can find your confirmation again; this is not a signed-in account.

Conversations with our AI assistant and specialists

Starting a chat sends your message, chosen language, name, selected country and current product context to SAFE365. Our automated assistant uses OpenAI to answer from public SAFE365 information, with the recent conversation for context. Model requests do not include the separate name or email fields. Our support team receives a Telegram notification when a conversation starts and the full conversation when specialist help is needed. You can also ask for a specialist in your message. OpenAI translates specialist replies into your chosen language. The assistant cannot access your orders or operate devices. Please avoid sending access codes, passwords or payment details.

A private browser cookie lets you return to the same conversation for up to 30 days. Your unfinished message is kept for this browser session. Anyone using this browser profile may be able to reopen the conversation. Chat records expire after 30 days and are removed by the scheduled cleanup; copies in Telegram or an email inbox are separate.

After 30 minutes without new messages, a copy of the conversation is emailed to support@safe365.store for support follow-up. A customer copy is optional and is sent only after you request it and confirm your email address with a code. Both copies contain the same conversation visible to you. If you resume the conversation, an updated copy can follow after another 30 minutes of inactivity. Closing the chat window only hides it. Clearing saved equipment below does not delete a sent conversation or its email copy. Contact us with the conversation reference for help with your information.

Private project files

You can save a project file containing equipment, room labels, property and planning answers, already owned devices and quote preferences. This file is not encrypted. It excludes contact details, the enquiry message and attachment contents; planning notes may still contain private information you entered. Keep it private. Opening it shows a review before replacing this browser’s project and clearing current contact details. Clearing this browser does not delete downloaded files or previously sent requests.

Sharing your equipment list

An equipment link or exported equipment file can be read by anyone you send it to. It includes product choices and quantities. It excludes contact details, property notes, room labels and floor plans. Check the contents before sharing.

Questions about your information

Use our privacy contact form to ask a question or exercise your rights. You can also write to the contact address listed above. Share only the information needed to explain your request.

Optional analytics and advertising measurement

Only with your consent, we use Google Analytics to understand visits and Google Ads to measure advertising results. Google Tag Manager manages these tags. They do not load before consent. You can choose each purpose separately; personalised advertising and automatic user-provided data collection are off.

Google receives information about visited pages, the device, browser, approximate location and successfully received sales enquiries. We do not include contact details, message content, files or room plans in these events. Google may process data outside the EEA under its data processing terms and applicable transfer mechanisms.

safe365.measurement-consent.v1 / safe365.measurement-revocations.v1

With analytics consent, a pseudonymous Google identifier can link a confirmed payment to your visit through our server. A staff-qualified sales enquiry is measured only with advertising consent as well. We retain this server link for up to 64 days. Local consent tokens allow withdrawal to stop pending sends; unsuccessful withdrawals are retried. Contact details and enquiry content are not sent to Google.

safe365.consent.v1

Essential local storage: remembers consent choices and their timestamp for up to 180 days.

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Analytics cookies. Our configured lifetime is up to 180 days. Only with analytics consent.

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Google Ads cookies and local storage for linking advertising clicks to results, generally up to 90 days. Only with advertising measurement consent.

safe365.measurement-receipts.v1

Optional local storage: hashed request identifiers prevent duplicate measurement for up to 90 days. Not created without consent.

You can withdraw or change consent at any time. Refusing does not restrict shopping or support and does not delete an enquiry already submitted.

Clear this browser

This resets the current project, saved contact details, support drafts and saved request references on this device. Close other SAFE365 tabs first so they cannot save an older draft again. It does not withdraw a request already sent, delete server records or end a service-cookie session. Cookies and storage details.